Shortlist Customer Service Director Customer Service Director

Director of Customer Service

Our client is a leading Tele-communications Brand.

The Role

This high profile position can be based in several different UK locations and will involve regular travel regardless of location. Upon appointment, the successful candidate will be responsible for developing and implementing the customer service, sales and employee development strategies to deliver the Groups vision across UK and potentially Europe.

This role is extremely challenging and entails a large degree of responsibility and pressure: therefore you must be operating in a similar position within a fast paced Blue-Chip organisation.

A brief overview of the role:

• Managing multi-site contact centres


• Management of over 800 FTE


• High volume and activity operations


• Key account management


• In bound and outbound KPI's & SLA's


• Input and ideas to both product development and change management

A small proportion of the remit is to deliver best in class service and a superior customer experience, increasing consumer satisfaction, retention and spend.

The Person

• Experience of working on multi-site basis-desirable


• Detailed operational and customer Service knowledge


• Ability to drive results and translate strategy in to reality


• Strong business/financial acumen


• Proven strong leadership skills


• 6 Sigma BB trained/certified would be an advantage


• Strong proven track record from within contact centre management

Link directly to this vacancy: http://www.burnscarlton.com/15219